The University of Arizona Cancer Center placed No. 1 in a forthcoming study in the Journal of Healthcare Management that assesses U.S. hospital and health system website performance.
To identify the top-performing systems, the study measured each website’s accessibility, content, marketing reach, technology and overall performance, assigning the site an overall score on a 10-point scale. The UACC’s website, azcc.arizona.edu, earned the top overall score with 8.4, along with top-five showings in the accessibility and technology categories.
By comparison, the average score for the health systems studied was 6.37.
“More than 80 percent of adults reported using the Internet as a resource for health care quality information. As a result, consumers are becoming increasingly health literate and are able to understand health analytics comparing provider performance,” wrote Eric Ford, the Forsyth Medical Center distinguished professor at the University of North Carolina-Greensboro. “Early adopters of technology will benefit in an environment in which customers use the Internet to evaluate facilities.”
iHealthBeat.com, a website that specializes in reporting on technology's impact on health care, first reported the study’s findings on Jan. 24.
The top hospital and health system websites and their scores:
• Arizona Cancer Center — 8.4
• Scripps Health — 8.3
• Hospital for Special Surgery — 8.2
• Charles A. Dean Memorial Hospital and Nursing Home — 8.2
• Palo Alto Medical Foundation — 8.1
• American Family Children's Hospital — 8.1
• Vanderbilt-Ingram Cancer Center — 8.1
• The Children's Medical Center of Dayton — 8.1
• Avera Health — 8.1
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